A collection associate is a type of debt collector who works for a collection agency. Collection associates are responsible for contacting individuals who owe money to their clients and attempting to collect payment. This may involve sending written requests for payment, making phone calls, or meeting in person. In some cases, collection associates may also be responsible for negotiating payment plans or settling debts. Collection associates typically work on commission, meaning they earn a percentage of the money they collect. As such, they often have a strong motivation to collect payments from debtors. Collection associates typically work regular business hours, although they may occasionally need to work evenings or weekends in order to contact debtors who are difficult to reach.