In order to create a cohesive and productive work environment, it is important for leaders to be able to empathize with their employees, says Shamayun Miah. He goes on to explain that empathy is the ability to understand and share the feelings of another person. When leaders are able to put themselves in the shoes of their employees, they are better able to understand what motivates them and how they work best. This helps leaders tap into the strengths of their employees, build morale, and inspire them to be accountable for achieving company goals.