You are experiencing a Sage 50 Printer Error 20. First, check to make sure that your printer is connected and working. If it's not, try restarting your computer or power cycle the printer. We recommend that you restart your printer in case of an issue. If you'd like to help to troubleshoot the issue, please feel free to reach out to our team. We'll be happy to help https://www.askforaccounting.com/sage-50-printer-not-activated-error-code-20/