A CSR can help a brand in the following ways: - Manage incoming calls - Generate sales leads - Identify customers’ needs - Interaction with Customers - Build sustainable relationships - Provide accurate information using the correct means - Meet personal/customer service team sales targets - Handle customer complaints - Provide solutions - Keep records of customer interactions - Follow policies Get your Certificate in CSR & NGO from the Virtual Voyage College of Innovations and help a BRAND become BETTER!