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pointel IVR

Configuration management system

Pointel’s Genesys Cloud Configuration Management Solution (CMS) is a user-friendly, thin-client configuration management service that gives complete control over your Genesys Cloud configuration environment. As one of the most efficient cloud configuration management tools, CMS instantly identifies and highlights any modifications made within the Genesys platform. It also features comprehensive Genesys audits, import/export functions, snapshot and restore options, and proactive alerting. Pointel CMS tracks every update across your contact center and displays changes visually, enabling you to quickly understand and manage your Genesys Cloud configuration with confidence.

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